We are IM Exports Services Ltd. We’re a company registered in England and Wales with Company Number 5256129, whose registered address is at 49 Arthur Street, Redditch, B98 8JY. In this privacy notice, we will refer to ourselves as ‘we’, ‘us’, or ‘our’.

You can get in touch with us in any of the following ways:

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• By phoning us on 01527 521685

• By emailing us at info@imexportservices.co.uk

• By writing to us at 49 Arthur Street, Redditch, B98 8JY​

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We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect and use your personal information. You should read this privacy notice carefully so that you can know and understand why and how we use the personal information we collect and hold about you.

We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it, then you should contact us using the details set out above.

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We may update this privacy notice from time to time. This version was last updated on 29/04/2025.

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Key Definitions

 

Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.

Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of the Data Controller.

Personal Information: in this privacy notice, we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information that has been anonymised.

Special Information: certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation, and also includes genetic information and biometric information.

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​​The types of personal data we collect may differ depending on who you are and the nature of our relationship.

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We do not collect any special category data or criminal conviction data.

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How and Why We Use Personal Information

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We are only able to use your personal information for legal reasons under UK data protection law and GDPR. These include:

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• Contract Reason: to fulfil obligations under a contract with you.

• Legitimate Interests Reason: where necessary for our or a third party’s interests, and not overridden by your rights.

• Legal Obligation Reason: to comply with legal duties.

• Consent Reason: where you have explicitly given consent.

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If you don’t provide the required data, we may not be able to supply goods or services.

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You can withdraw your consent at any time. If we have another legal reason to continue processing your data, we will inform you.

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Purposes and Legal Grounds

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How We Collect Personal Data

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• Directly from you (forms, emails, phone calls, etc.)

• Automatically from your device (cookies, analytics)

• From third parties (e.g., analytics providers or Companies House)​

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Sharing Your Personal Information

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We may share your data with:

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• Companies in our group

• IT providers, payment processors, marketing agencies (UK-based)

• HMRC or other regulatory bodies

• Our professional advisors (lawyers, accountants, insurers)

• NatWest International (RBS International)

• Credit reference agencies

• Prospective buyers of our business (if applicable)

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We ensure all Data Processors have contracts in place to protect your information. We do not sell your personal data.

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Transfers Outside the EEA

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If we transfer your data outside the EEA, we will ensure it is protected using:

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• Adequacy decisions from the EU/UK

• Binding corporate rules

• Standard contractual clauses

• ICO-approved codes of conduct

• Approved certification schemes

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Data Retention

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We retain your personal data only as long as necessary for the purposes listed above or to meet legal requirements (e.g. audit, tax, warranty purposes). You may request more information about specific retention periods by contacting us.

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Your Rights

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Under GDPR and UK data protection law, you have the right to:

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• Access (subject access request)

• Rectification (correct inaccurate/incomplete data)

• Erasure (“right to be forgotten” in certain cases)

• Restrict processing (in certain circumstances)

• Data portability (transfer your data to another provider)

• Object (to processing for direct marketing or where based on legitimate interests)

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You may also withdraw consent at any time. If you wish to exercise any of these rights, contact us using the details above. We may request identification before responding. We do not charge a fee unless the request is unfounded or excessive.

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Marketing

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You may receive marketing communications from us if:

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• You have opted in; or

• You are an existing customer and we are promoting similar products or services.

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You can opt out at any time via unsubscribe links in our emails or by contacting us directly. We do not share your data with third parties for marketing purposes.

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Complaints

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If you are dissatisfied with how we’ve handled your personal data, you have the right to lodge a complaint with the UK’s supervisory authority:

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Information Commissioner's Office (ICO)
https://ico.org.uk/make-a-complaint

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We recommend contacting us first so we can try to resolve the matter.